Didn’t love what you ordered? Our store is happy to accept online returns within 30 days of your purchase date for a full refund or an exchange for an item of equal value or higher. Items returned after the 30-day return period are not eligible for a refund or exchange. Items must be returned in undamaged and sellable condition.
To make a return, please email hello@horizontls.au with your order number. Once your returns request has been received, you will receive a reply detailing the address to return your items to. Simply repackage your item and post it back to the address mentioned in the email - please note, refunds will require the buyer to absorb the returns postage fees, whereas exchanges will be processed complimentary with a return shipping label provided to the buyer via email. Once we receive your return, please allow 3-5 business days for processing. If your return is accepted, please allow up to 10 business days for a refund to appear on your original method of payment.